Georgia Department of Driver Services (DDS) Commissioner Rob Mikell announced today a new online customer service tool designed to improve licensing efficiency and ultimately reduce customer wait times. Pre-Apply Online enables customers to jump start their licensing service by submitting a completed application for a license, permit or identification card before visiting the DDS.
This additional online enhancement helps fulfill the DDS mission of embracing new technologies to serve a greater number of customers more efficiently. “Customers who Pre-Apply Online will skip the sometimes awkward task of completing the required paperwork while listening for their number to be called,” Commissioner Mikell said. “The submitted information populates directly to the mainframe, reducing data entry time and any potential typing errors at the time of service.”
Since launching this feature on September 16th, over 2,600 customers have accessed, completed and successfully transmitted the required application online. Out of the participants, 1,100 have visited DDS to complete their service.