From Georgia Department of Driver Services, 09/23/2014
Georgia Department of Driver Services (DDS) Commissioner Rob Mikell announced today a new online customer service tool designed to improve licensing efficiency and ultimately reduce customer wait times. Pre-Apply Online enables customers to jump start their licensing service by submitting a completed application for a license, permit or identification card before visiting the DDS.
This additional online enhancement helps fulfill the DDS mission of embracing new technologies to serve a greater number of customers more efficiently. “Customers who Pre-Apply Online will skip the sometimes awkward task of completing the required paperwork while listening for their number to be called,” Commissioner Mikell said. “The submitted information populates directly to the mainframe, reducing data entry time and any potential typing errors at the time of service.”
Since launching this feature on September 16th, over 2,600 customers have accessed, completed and successfully transmitted the required application online. Out of the participants, 1,100 have visited DDS to complete their service.
About the Process
- Customers will click on the “Save Time! Pre Apply Online” tab https://online.dds.ga.gov/onlineservices/preapply/ on the Agency’s website homepage to review the requirements and begin the application.
- Pre-Apply Online is a free service for existing or new DDS customers and can be accessed from any device that has Internet capability including smart phones and tablets.
- All customers must have a social security number.
- Customers UNDER THE AGE OF 18 are required to print the application and bring it with them (along with their parent/guardian) when they visit the DDS.
- Pre-apply Online is easy to navigate and can be saved and accessed for 30 days before expiring.
- Customers have the option of printing a confirmation page and/or the completed application.
- Within 30 days, customers should visit a DDS center with the required Secure ID documentation (review identity and residency requirements here http://www.dds.ga.gov/secureid/).
- If customers are unable to make it into a DDS center within thirty days, the application will expire, and they will need to Pre-Apply again.
- Customers that provide their email address will have a reminder sent to them prior to the application expiration date.
Please visit the DDS website, www.dds.ga.gov, for complete driver education, testing and issuance information including new Federal Homeland Security requirements to establish identity and residency.
