Emma Gives Customers Another Option for Finding Answers
U.S.
Citizenship and Immigration Services launched a virtual assistant named “Emma”
today on uscis.gov,
allowing customers to quickly find accurate information. She answers questions
in plain English and navigates users to relevant USCIS web pages.
She
is named after Emma Lazarus, whose famous words are inscribed at the base of
the Statue of Liberty.
Emma
was developed in response to a growing interest in self-help tools and to
enhance our customer service. USCIS call centers currently receive many
questions concerning general information requests that can be provided through
the Web. Now Emma will help provide that information.
Although
Emma can currently answer many questions our customers commonly ask, her
knowledge base is still growing. As customers ask more questions, Emma gets
smarter and can better assist future customers.
You
can access Emma on a desktop or laptop. Soon, she’ll be expanding to mobile
devices, and her Spanish language capabilities will be arriving early next
year.
Check
out Emma at USCIS.gov
and click “Ask a Question” in the upper right-hand corner of the page.
