From USCIS
Beginning
Jan. 12, 2013, U.S. Citizenship and Immigration Services (USCIS) National
Customer Service Center (NCSC) will expand its live, toll-free telephone
assistance service to include Saturday hours. Customer service
representatives at our NCSC will now take calls Monday through Friday from 8
a.m. to 8 p.m., and Saturdays from 9 a.m. to 5 p.m., local time.
Customers
will be able to call our toll-free number on Saturdays to receive nationwide
assistance for immigration services and benefits offered by USCIS. Our
customer service representatives can answer routine questions on a wide variety
of topics related to immigration services and benefits, including ordering
forms, processing times, and information on local offices and civil
surgeons. For individuals seeking answers to more complex issues
regarding their case, we recommend calling the NCSC Monday through Friday for
access to Immigration Services Officers. Individuals calling the NCSC can
access information through a menu of automated options 24 hours a day, 7 days a
week.
Contact
our national toll-free customer service line by dialing 1-800-375-5283.
